Contact Centre
Our Contact Centre is one of the fastest growing areas of our business. And with a huge number of customers to look after every day, it’s also one of the fastest moving too.
The HSSers in our Contact Centre cover a number of roles. Our Key Accounts people focus on maintaining the great relationships we enjoy with our customers - and on delivering outstanding customer satisfaction. Our OneCall team deal with inbound and outbound calls, with the ultimate aim of meeting a huge range of customer needs - quickly and efficiently. And our Customer Care department specialises in delighting customers - delivering an exceptional customer service and resolving customer complaints to the highest standards.
Joining any of these teams means having genuine customer service experience, an ability to lead from the front, the patience and skills to complete paperwork accurately and on time, and a commitment to meeting - and smashing - all kinds of targets.
Put simply, if you’ve got the kind of HSSness these roles (and our customers) demand, we think you’d fit right in.
Contact Centre
- Key accounts
- One call
- Customer care
24 hours in HSS
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1.00am
Make itready
Our drivers are ready for anything
whatever time of day - or night - they get
the call...READ MOREHire Engineer
Our Hire drivers are ready for anything, whatever time of day - or night - they get the call, 24 hours a day, 365 days a year.
They're ready to travel wherever the customer needs them, to fix broken down chillers, boilders, air conditioners, heaters, and much more.
Our customer service really does go the distance.
Make it ready.
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2.00am
Make itrun smoothly
In virtually every industry, you'll find specialist
cleaning equipment working round the clock.READ MORENightshift Workshop Technician
In virtually every industry, you'll find specialist cleaning equipment working round the clock - just like our team of specialist Tecserv technicians.
Eight client calls overnight, three maintenance jobs to finish up before 8am, and extra biscuits to keep the team running as smoothly as the equipment.
Just another typical nightshift.
Make it run smoothly with Tecserv.
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3.00am
Make itresponsive
With a true 24 hour operation, our major
branches respond to any customer need,
anywhere, anytime...READ MOREHeathrow Branch Manager
With a true 24 hour operation, our major branches respond to any customer need, anywhere, anytime.
Whether it's an urgent call from an airport cleaning team, or an emergency meeting with a maintenance manager, we're always ready to help.
Make it responsive with HSS.
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4.00am
Make itproductive
Think our depots are quiet overnight?
Think again - they're just as productive as
they are during the day...READ MORENightshift Supervisor
Think our depots are quiet during the night? Think again - they're just as productive as they are during the day.
There's new stock to manage and organise. There are vehicles to be loaded ready for the day shift. There are transport routes to be worked out. There are colleague reviews to carry out.
Make it productive with HSS.
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5.00am
Make ithappen
Our stock controllers work through the night
to make sure our customers get the equipment
they need, when they need it...PLAY VIDEO -
6.00am
Make iton time
Our drivers are focused on delivering great
customer service, and keeping HSS moving,
day and night...PLAY VIDEO -
7.00am
Make ita great day
When it comes to making our customers' days,
our branches are switched on and ready earlier
than you'd think...PLAY VIDEO -
8.00am
Make itdeliver
There’s only one thing bigger than our
fleet of vehicles, and that’s the daily effort
it takes to co-ordinate it all...PLAY VIDEO -
9.00am
Make itfun
A fun environment, loads of variety, huge challenges -
no two days are ever the same in our key
accounts department...PLAY VIDEO -
10.00am
Make itthrive
Our internal recruitment team help
keep us thriving by finding and interviewing
great people...PLAY VIDEO -
11.00am
Make itbetter!
From the moment a customer walks through
the door, our sales consultants aim make
our customers days better...PLAY VIDEO -
12.00pm
Make ityour own
Dealing with customers. Arranging deliveries.
Making follow up checks. Our depot managers
at ABird do it all...PLAY VIDEO -
1.00pm
Make itsafe!
Keeping our equipment in great condition
is only half the job - our Abird engineers
make sure it’s safe, too...PLAY VIDEO -
2.00pm
Make itcount!
Our credit controllers work with customers
and account managers to ensure we get paid on time...PLAY VIDEO -
3.00pm
Make ituplifting
When it comes to powered access, our UK Platforms
depot team know their stuff inside out
and up and down...PLAY VIDEO -
4.00pm
Make itdelightful
Our customer care team does much more
than just customer care - it aims to
delight customers every single time...PLAY VIDEO -
5.00pm
Make ithappen
Whatever time of day, our area sales managers
for UK Platforms are always keeping on top
of the relationships with their customers...READ MOREUK Platforms Area Sales Manager
Whatever time of day, our area sales managers for UK Platforms are always keeping on top of the relationships with their customers.
Whether it's visiting them in person.
Catching up on the phone.
Or updating their records at the end of a busy day.
Make it happen with HSS
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6.00pm
Make itpossible
Ask our One Call team if they can
find the impossible and they’ll say yes,
every single time...PLAY VIDEO -
7.00pm
Make itavailable
Our transport co-ordinators work around
the clock to make sure our kit gets to where
it’s needed...PLAY VIDEO -
8.00pm
Make itgo the distance
Our Airports Desk is responsible for keeping
our kit moving, that help keep thousands of
passengers moving...READ MOREAirport Desk Manager
Our Airports Desk is responsible for keeping our kit moving, that help keep thousands of passengers moving.
Airports are some of our fastest moving clients and keeping up with them means delivering an exceptional service.
Maintaining the highest standards, building long lasting relationships and helping the whole team get off to a flying start every shift.
Make it go the distance at HSS.
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9.00pm
Make itan experience
Working on our biggest accounts is about
more than delivering great customer service
- it's about delivering great experiences...READ MOREKey Accounts Advisor
Working on our biggest accounts is about more than delivering great customer service - it's about delivering great experiences.
Whether it's on the phone, via email or text, using our online channels or face to face. We're here for one thing - and that's to exceed customer expectations.
Make it an experience with HSS.
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10.00pm
Make itwork
Who’s responsible for keeping our huge range
of kit working? It’s our team of
fitters and service techniciansPLAY VIDEO -
11.00pm
Make itclick
Not all of our customers hire equipment in
branch - lots of them do it online, and they
do it 24 hours a day...READ MOREEcommerce Online Support
Not all of our customers hire equipment in branch - lots of them do it online, and they do it 24 hours a day.
Keeping our website running means keeping thousands of equipment listings up to date.
It means staying in touch with all areas of the business, and it means helping customers find their way round.
Morning, noon, and occassionally even eleven o'clock at night.
Make it click with HSS.
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12.00am
Make itmemorable
Our customer experience advisors make sure
that tool and equipment hire can be just a
little more exciting than you might think...READ MORECustomer Experience Advisor - Key Accounts
Our customer experience advisors make sure that tool and equipment hire can be just a little more exciting than you might think.
Whether they need a single hand drill, or a fleet of floor scrubbers, every single customer gets the same HSS treatment.
It's what makes our service unforgettable, and it's what makes being part of the team an equally extraordinary experience too.
Make it one to remember with HSS.
Diversity at HSS
Find out more about some of the inspiring women that play a huge part of life here at HSS
We won the coveted “Best Employer Brand” award at the 2016 Recruitment Business Awards in September
