Entry Level - Customer Assistant
We’re not your average tool hire company. We’re innovative and pioneering revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers.
Our benefits include 20 days holiday allowance, Holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, life assurance twice your annual salary, a top healthcare and wellbeing platform including 24/7 GP access and personalised career progression to help you exceed!
As a Customer Service Advisor you will be the face of our business and the front line of our customer interaction, ensuring their every need is catered for and every question answered. After all, it is our great customer service that really sets us apart from the rest.
What will you do?
- Working out of our branch, you will handle customer queries over the phone, email, and face to face
- Embrace sales initiatives across the hub, building strong customer relationships and maintain a high standard of branch presentation and service.
- Maintain professional standards of product knowledge and providing support to our customers looking to get the correct product
- Carrying out inspections and testing of equipment before and after each hire to ensure equipment reliable and safe
What do you bring?
- Friendly telephone manner
- Strong customer focus and genuine desire to help
- Ability to work towards targets and KPIs
- A pro-active and optimistic attitude
- A desire to learn and expand on existing product knowledge
- A valid driving licence is desirable
Who Are HSS?
Over the last few years, we have invested heavily in new systems and tech to revolutionise the future. We were the first ever hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.
We’re so proud of how far we have come, and we’re not done yet!
At HSS, we celebrate diversity and inclusivity. We understand that statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless of if you feel your experience is not an exact match.
We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.
