Rachel and Andy Smith have been blessed with 3 children, Connie (7), Isaac (3) and Violet (1). For several years after she was born they enjoyed being a little family and then decided that it was time to give Connie a brother or sister. After a completely normal pregnancy, and with a caesarean section booked for 2 days following, early one morning Rachel woke up in agony. When Andy found her she was unable to speak through the pain and, terrified, they rushed to hospital. It was found that the placenta had come away from the lining of Rachel’s womb and that their unborn child was almost definitely being starved of oxygen. An emergency C-section was immediately performed and Isaac was born and sent straight to the Neonatal Unit. Terrified for his wife and new-born son, Andy waited helpless as the medical team worked to save Rachel’s life. Thankfully Rachel survived. It was only later that Andy was told he had been within 5 minutes of losing both Rachel and Isaac.
In the days and weeks that followed Rachel and Andy were to learn the extent of Isaac’s brain injury which is extensive and life limiting. He has Spastic Quadriplegia, a severe form of Cerebral Palsy and cannot do anything for himself. Andy and Rachel have not been able to regularly share a bed for 3 years as one of them must be available at all times to care for Isaac who sleeps fitfully in a hospital bed in the family living room. Isaac cannot eat (he is fed through a tube in his stomach), walk, talk or move independently and is blind. These are symptoms that will not change over the course of time.
In spite of Isaac’s condition, Rachel and Andy decided that they would have a third child and Violet was born a year ago. Connie copes remarkably well with the demands placed on the whole family by Isaac’s condition, but Rachel and Andy felt that it would be good for Connie to have another sibling for support and companionship. Connie is a bright little girl whose favourite subject at school is Maths, but there is no doubt that the situation at home is having an impact on her childhood. Isaac’s needs understandably must come first, but this can of course result in Connie missing out.
The most important thing DIY SOS can give the Smith family in order to make this house work for them is space, using free tools and equipment hire provided by HSS. They plan to add a single storey extension to the rear of the house which will house an accessible bedroom and wet-room for Isaac, including space for a carer to sleep overnight when possible giving Rachel and Andy some much needed time together and meaning that Isaac no longer has to sleep on a hospital bed in the living room. They also intend to make the whole ground floor of the house wheelchair accessible, ensuring that Isaac can be a part of family life as he should be, but also that his needs don’t overcome the needs of his parents and sisters. They will also renovate the rest of the house allowing Rachel and Andy the space to be a couple and Connie and Violet the space to play, grow and develop in a house that belongs equally to all of them. Finally, the garden will be landscaped and turned in to a peaceful haven that the whole family can enjoy together.
Our drivers are ready for anything
whatever time of day - or night - they get
Our Hire drivers are ready for anything, whatever time of day - or night - they get the call, 24 hours a day, 365 days a year.
They're ready to travel wherever the customer needs them, to fix broken down chillers, boilders, air conditioners, heaters, and much more.
Our customer service really does go the distance.
Make it ready.
In virtually every industry, you'll find specialist
cleaning equipment working round the clock.
In virtually every industry, you'll find specialist cleaning equipment working round the clock - just like our team of specialist Tecserv technicians.
Eight client calls overnight, three maintenance jobs to finish up before 8am, and extra biscuits to keep the team running as smoothly as the equipment.
Just another typical nightshift.
Make it run smoothly with Tecserv.
With a true 24 hour operation, our major
branches respond to any customer need,
With a true 24 hour operation, our major branches respond to any customer need, anywhere, anytime.
Whether it's an urgent call from an airport cleaning team, or an emergency meeting with a maintenance manager, we're always ready to help.
Make it responsive with HSS.
Think our depots are quiet overnight?
Think again - they're just as productive as
they are during the day...
Think our depots are quiet during the night? Think again - they're just as productive as they are during the day.
There's new stock to manage and organise. There are vehicles to be loaded ready for the day shift. There are transport routes to be worked out. There are colleague reviews to carry out.
Make it productive with HSS.
Our stock controllers work through the night
to make sure our customers get the equipment
they need, when they need it...
Our drivers are focused on delivering great
customer service, and keeping HSS moving,
day and night...
When it comes to making our customers' days,
our branches are switched on and ready earlier
than you'd think...
There’s only one thing bigger than our
fleet of vehicles, and that’s the daily effort
it takes to co-ordinate it all...
A fun environment, loads of variety, huge challenges -
no two days are ever the same in our key
Our internal recruitment team help
keep us thriving by finding and interviewing
From the moment a customer walks through
the door, our sales consultants aim make
our customers days better...
Dealing with customers. Arranging deliveries.
Making follow up checks. Our depot managers
at ABird do it all...
Keeping our equipment in great condition
is only half the job - our Abird engineers
make sure it’s safe, too...
Our credit controllers work with customers
and account managers to ensure we get paid on time...
When it comes to powered access, our UK Platforms
depot team know their stuff inside out
and up and down...
Our customer care team does much more
than just customer care - it aims to
delight customers every single time...
Whatever time of day, our area sales managers
for UK Platforms are always keeping on top
of the relationships with their customers...
Whatever time of day, our area sales managers for UK Platforms are always keeping on top of the relationships with their customers.
Whether it's visiting them in person.
Catching up on the phone.
Or updating their records at the end of a busy day.
Make it happen with HSS
Ask our One Call team if they can
find the impossible and they’ll say yes,
every single time...
Our transport co-ordinators work around
the clock to make sure our kit gets to where
Our Airports Desk is responsible for keeping
our kit moving, that help keep thousands of
Our Airports Desk is responsible for keeping our kit moving, that help keep thousands of passengers moving.
Airports are some of our fastest moving clients and keeping up with them means delivering an exceptional service.
Maintaining the highest standards, building long lasting relationships and helping the whole team get off to a flying start every shift.
Make it go the distance at HSS.
Working on our biggest accounts is about
more than delivering great customer service
- it's about delivering great experiences...
Working on our biggest accounts is about more than delivering great customer service - it's about delivering great experiences.
Whether it's on the phone, via email or text, using our online channels or face to face. We're here for one thing - and that's to exceed customer expectations.
Make it an experience with HSS.
Who’s responsible for keeping our huge range
of kit working? It’s our team of
fitters and service technicians
Not all of our customers hire equipment in
branch - lots of them do it online, and they
do it 24 hours a day...
Not all of our customers hire equipment in branch - lots of them do it online, and they do it 24 hours a day.
Keeping our website running means keeping thousands of equipment listings up to date.
It means staying in touch with all areas of the business, and it means helping customers find their way round.
Morning, noon, and occassionally even eleven o'clock at night.
Make it click with HSS.
Our customer experience advisors make sure
that tool and equipment hire can be just a
little more exciting than you might think...
Our customer experience advisors make sure that tool and equipment hire can be just a little more exciting than you might think.
Whether they need a single hand drill, or a fleet of floor scrubbers, every single customer gets the same HSS treatment.
It's what makes our service unforgettable, and it's what makes being part of the team an equally extraordinary experience too.
Make it one to remember with HSS.
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Find out more about some of the inspiring women that play a huge part of life here at HSS