Mum Charlotte had just completed her law degree with distinction and was planning to go back to work after having her second child, and Chris was going to be a stay at home Dad. Then they found out they were having twins. After the boys were born prematurely at 31 weeks – the doctors started to notice problems, initially with Alex and Dylan’s breathing. They each had periods where they stopped breathing and had to be resuscitated. Charlotte spent the majority of their first two years with one or other of the twins in hospital, while Chris was looking after their oldest son Jack and holding down a full time job to pay the mortgage.
It was during one of these later spells in hospital that doctors began to identify delays in their development and suspected more serious issues. They are still being tested for a variety of genetic disorders and illnesses. Chris and Charlotte have been told that Alex and Dylan are unlikely to ever be able to talk or look after themselves, they are hopeful that they may gain some limited mobility in their legs in time – but the odds are stacked against them.
Older son Jack is brilliant with his little brothers and can make them laugh more than anyone. He is a very caring and aware young boy – but he has had to sacrifice so many things we take for granted. At the end of the day, he longs to play football with his Dad – but it takes two people just to feed and bath the boys and they cannot be left unattended at the moment as there is nowhere safe to do so.
The family do so well in maintaining a positive attitude and they have worked very hard to keep life as normal as possible – they would never have thought to ask for help. Chris works for the charity Age UK and Charlotte has been a spokesperson for the charity Homestart – even delivering a speech to MPs in the houses of parliament. We have had 25 applications sent on their behalf and they are clearly a much loved family who are giving back to their community, despite the problems they face themselves every day.
The Bulls live in a semi-detached house which was built in 1949. They need better access into the house and out to the garden, as currently it is very difficult to get the wheelchairs in through the front door and porch and once they are in, they can’t move around the house. The boys have almost outgrown these chairs and will need to get bigger ones in the near future, so the house will need doors widening and generally more space and storage. At the moment the boys’ special highchairs sit in the living room and the rest of the family have to eat in there on their knees. By extending the kitchen and making it open plan – the boys could play on a safe mat while Charlotte is making dinner, and the family could finally eat dinner together at the dining table.
Upstairs the twins are sharing a room with two cots – which they are also about to grow out of – and there is no room for larger beds. Jack’s room has a cabin bed in – but there is no space for him to play or do his homework as he gets older. A two story rear extension with a through floor lift, would mean Alex and Dylan could have a room each, and space to store all their equipment. Keeping the boys upstairs is vital as they suffer from Sleep Apnoea and Charlotte has to monitor them through the night.
HSS provided free tool and equipment hire to the BBC's DIY SOS programme to help renovate the family's home.
Our All Seasons Hire drivers are ready for anything
whatever time of day - or night - they get
Our All Seasons Hire drivers are ready for anything, whatever time of day - or night - they get the call, 24 hours a day, 365 days a year.
They're ready to travel wherever the customer needs them, to fix broken down chillers, boilders, air conditioners, heaters, and much more.
Our customer service really does go the distance.
Make it ready with HSS All Seasons.
In virtually every industry, you'll find specialist
cleaning equipment working round the clock -
just like our team of specialist Tecserv technicians...
In virtually every industry, you'll find specialist cleaning equipment working round the clock - just like our team of specialist Tecserv technicians.
Eight client calls overnight, three maintenance jobs to finish up before 8am, and extra biscuits to keep the team running as smoothly as the equipment.
Just another typical nightshift.
Make it run smoothly with Tecserv.
With a true 24 hour operation, our major
branches respond to any customer need,
With a true 24 hour operation, our major branches respond to any customer need, anywhere, anytime.
Whether it's an urgent call from an airport cleaning team, or an emergency meeting with a maintenance manager, we're always ready to help.
Make it responsive with HSS.
Think our depots are quiet overnight?
Think again - they're just as productive as
they are during the day...
Think our depots are quiet during the night? Think again - they're just as productive as they are during the day.
There's new stock to manage and organise. There are vehicles to be loaded ready for the day shift. There are transport routes to be worked out. There are colleague reviews to carry out.
Make it productive with HSS.
Our stock controllers work through the night
to make sure our customers get the equipment
they need, when they need it...
Our drivers are focused on delivering great
customer service, and keeping HSS moving,
day and night...
When it comes to making our customers' days,
our branches are switched on and ready earlier
than you'd think...
There’s only one thing bigger than our
fleet of vehicles, and that’s the daily effort
it takes to co-ordinate it all...
A fun environment, loads of variety, huge challenges -
no two days are ever the same in our key
Our internal recruitment team help
keep us growing by finding and interviewing
From the moment a customer walks through
the door, our sales consultants aim make
our customers days better...
Dealing with customers. Arranging deliveries.
Making follow up checks. Our depot managers
at ABird do it all...
Keeping our equipment in great condition
is only half the job - our Abird engineers
make sure it’s safe, too...
Our credit controllers work with customers
and account managers to ensure we get paid on time...
When it comes to powered access, our UK Platforms
depot team know their stuff inside out
and up and down...
Our customer care team does much more
than just customer care - it aims to
delight customers every single time...
Whatever time of day, our area sales managers
for UK Platforms are always keeping on top
of the relationships with their customers...
Whatever time of day, our area sales managers for UK Platforms are always keeping on top of the relationships with their customers.
Whether it's visiting them in person.
Catching up on the phone.
Or updating their records at the end of a busy day.
Make it happen with HSS
Ask our One Call team if they can
find the impossible and they’ll say yes,
every single time...
Our transport co-ordinators work around
the clock to make sure our kit gets to where
Our Airports Desk is responsible for keeping
our kit moving, that help keep thousands of
Our Airports Desk is responsible for keeping our kit moving, that help keep thousands of passengers moving.
Airports are some of our fastest moving clients and keeping up with them means delivering an exceptional service.
Maintaining the highest standards, building long lasting relationships and helping the whole team get off to a flying start every shift.
Make it go the distance at HSS.
Working on our biggest accounts is about
more than delivering great customer service
- it's about delivering great experiences...
Working on our biggest accounts is about more than delivering great customer service - it's about delivering great experiences.
Whether it's on the phone, via email or text, using our online channels or face to face. We're here for one thing - and that's to exceed customer expectations.
Make it an experience with HSS.
Who’s responsible for keeping our huge range
of kit working? It’s our team of
fitters and service technicians
Not all of our customers hire equipment in
branch - lots of them do it online, and they
do it 24 hours a day...
Not all of our customers hire equipment in branch - lots of them do it online, and they do it 24 hours a day.
Keeping our website running means keeping thousands of equipment listings up to date.
It means staying in touch with all areas of the business, and it means helping customers find their way round.
Morning, noon, and occassionally even eleven o'clock at night.
Make it click with HSS.
Our customer experience advisors make sure
that tool and equipment hire can be just a
little more exciting than you might think...
Our customer experience advisors make sure that tool and equipment hire can be just a little more exciting than you might think.
Whether they need a single hand drill, or a fleet of floor scrubbers, every single customer gets the same HSS treatment.
It's what makes our service unforgettable, and it's what makes being part of the team an equally extraordinary experience too.
Make it one to remember with HSS.
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Find out more about some of the inspiring women that play a huge part of life here at HSS