“Back in 2015, I must admit that I’d never heard of HSS. I’d joined Phones 4u straight from school and worked my way up from a seasonal sales assistant to an HR advisor role in London. It was the only company I’d known, so when they went into administration it was a very scary time. I was worried I’d never find another company that felt like ‘home’.
I connected with Karen Clifford, one of our HR business partners on LinkedIn, and soon found myself in a regional HR advisor role. In just my first week here, I knew I’d found something very special. Everyone was so friendly and welcoming and couldn’t do enough for me. The processes were a bit different than I was used to and everything was done at a million miles an hour - but that’s what made it so interesting!
I started off covering London and the South East. Three and a half years later this has grown to become the ‘South’ and now includes, All Seasons Hire and Groundcare. I enjoyed more exposure to complex and interesting cases than I’d ever done before. Every morning, I genuinely wake up raring to go and look forward to the new challenges that will come my way. I also love the flexibility to be creative. If you think something would work better another way, you’re given the autonomy to create something new.
Anyone who knows me, knows that I love my dogs. My entire world seems to revolve around them. So, working at slightly different times is really beneficial to me. Our depots often start operating from 2 or 3am, so I often arrive there at 5am and begin my day much earlier. This gives me the flexibility to get home earlier for my beloved Daisy and Spencer!
I absolutely love working for HSS. The people are great. The managers are so supportive. And there’s a brand new challenge waiting around every corner. I’d definitely recommend working here!
“My journey at HSS started back in March 1999, as an assistant branch manager at the King’s Cross branch. I was then able to move around different branches in the area, constantly developing my skills and management style, whilst learning about different aspects of our business.
When I wanted to take a step up, I became branch manager at our Kilburn branch, before moving around quite a lot, helping to improve several different branches across London. I was then unfortunately taken ill and had to take two months off work. During this time, and ever since, the management team has been very supportive and understanding of my illness. Although sometimes the side effects still crop up, I’m stress free, knowing the company will support me when I need to have time away.
When I heard about a fantastic new opportunity at our HSS Onsites team – I jumped at the chance. HSS Onsites are basically mini-branches based on major construction sites that support contractors on a daily basis with their tool, equipment and training needs. Since taking on the role I’ve worked onsite at Bloomberg, the US Embassy and Canary Wharf.
The main reason I’ve stayed with HSS for so long is the knowledge they’ve provided me with. I now know so much about various roles, procedures and stock. My good understanding of the business makes my role very fulfilling and enables me to assist my colleagues when they require a little bit of ‘expert’ advice.
The training I’ve been offered here is unbelievable! I must have done around 20 courses in just my first nine months. There’s so much to learn from our HSS training courses for new starters and longer servers like me who want to keep on improving our knowledge. I’m so grateful for the opportunities HSS have given me over the years.”
“When I left school I mainly worked in temporary roles for agencies until a friend recommended HSS to me. I went for a full-time role in our West Street shop in Glasgow. They said it was a great place to work and would suit me - how right they were!
I joined HSS in Test & Run at the age of 21, all the way back in 1998. I did this for six months before being promoted to counter assistant in our Rutherglen branch. I thoroughly enjoyed this. The interaction with customers really suited my outgoing personality. In 2003, I then took on my first management role in the South Street depot in Glasgow. HSS have continually offered me room to grow and develop. It’s why I want to stay part of the HSS family.
I’ve gone on to manage and work in all of our branches across the West of Scotland. It’s been a fantastic experience and something most businesses cannot offer their employees!
In 2015, my wife and I made the decision to join the rest of her family who had moved to Ireland. HSS were more than happy to help me and my family to relocate and become branch manager of their Derry store. It’s great being part of our Ireland team in the Northern Ireland region. It strikes me just how similar everyone is. The fantastic HSS team spirit is the same from Glasgow to Belfast with everyone sharing the same passion for giving our customers a great service. It’s wonderful to be part of this team.
The one thing I feel that has always been fantastic about my journey in HSS is the opportunities the business has always given me. I started in Test & Run, worked my way around Glasgow and into management, and then took my career to another country. And I’ve enjoyed every minute!”
“In the summer of 2008, I joined the HSS Contact Centre team in Manchester as a Sales Consultant. I was only coming for 6 weeks on an education break. But here I am over 10 years later!
During my time at HSS, I’ve taken on a variety of roles ranging from Sales Controller and Personal Assistant to Team Leader and Branch Development Manager. In between all that, I had a small welcome break when my little boy arrived into the world. I can honestly say that if you want a career and have the determination to succeed and progress - this is the company for you! HSS are really supportive. Whatever training you need, they are on hand to help.
I really enjoy being part of the HSS family. There are colleagues all over the country who are on hand to support and encourage you in whatever you do. I’ve built some amazing relationships with so many people. It feels like home from home. Although I can’t wear my dressing gown and slippers! I’ll continue to work here, as long as there’s a position for me that will help me grow as a business woman and person.”
“I joined HSS because I love working with people and talking face-to-face to customers. It’s the environment I thrive in. Finding new business and building relationships with customers old and new is very exciting.
When I had my interview and met people at HSS, I got a real sense of teamwork with everyone helping each other out. To me being able to rely on your colleagues to work together as a team to provide the best service to our customers - is the most important part of working for a company. I’d feel more than happy to call any colleague in HSS and know they’d do the upmost to help me.
Over the years here, I’ve built up my knowledge of the tool hire industry. I’ve learnt about what our customers need to get the job done and all about the products and new equipment we can supply to make our customers’ lives that little bit easier. It’s really interesting. We also have great fun and have a laugh with our customers and colleagues. This makes our working day an enjoyable experience.
HSS has benefited my life. I’ve built friendships with colleagues and customers that will last for years to come. I‘ve developed a great knowledge of the tool hire industry. And I’m always learning new and innovative ideas with help from the HSS team. What more could you ask for from a job?”
“18 years ago, I had a tough time with redundancies. My wife had just given birth to my daughter and we’d also moved into a new house. I needed a good job. Then I saw a recruitment advert for HSS in the local newspaper that was just half a mile from home. It was for a direct telesales role that involved calling new and existing customers to boost sales and arrange appointments for our sales team.
I soon enjoyed my new surroundings and suddenly everything was looking up. I was made a supervisor and given responsibility for reporting, colleague reviews and going out to our wider business to promote what my team could offer our sales force. This helped me develop new skills and grow my confidence, as I presented to colleagues and customers.
I then took up the challenge of developing a way for HSS to intercept missed calls from our branches. HR gave me great training and helped me develop my interviewing, management and recruitment skills, so I could supervise a team of around 15 colleagues. I then moved into regional sales roles, visiting and building relationships with customers and identifying new business opportunities. I found talking to and selling to customers face-to-face really rewarding. HSS are great at developing people and giving you the chance to progress.
A few years later, I took the opportunity to manage our Key Account Contact Centre team at Head Office. This made the most of the skills I’d developed. And I’ve been here ever since, developing lasting relationships with my colleagues and customers who trust and rely on my team, and this great company to supply them day in, day out. A career at HSS really draws you in. No two days are the same. HSS is all about its people. Our people make this company what it is.”